Operational disruptions affecting select Freightos Marketplace customers in mainland China

Incident Report for Freightos

Postmortem

CloudFlare performance instability in Mainland China

https://www.cloudflarestatus.com/incidents/cyxclg7nnhjy

Posted Oct 13, 2026 - 14:05 UTC

Resolved

Closing this ticket as the residual impact is negligible due to changing routing rules in China and no further user action is required.

Posted Oct 13, 2026 - 14:05 UTC

Update

The issue still persists intermittently with enhanced performance but not yet resolved.
https://www.cloudflarestatus.com/incidents/cyxclg7nnhjy

Posted Oct 13, 2026 - 12:11 UTC

Monitoring

Cloudflare support team confirmed they routed the traffic around most affected locations in Mainland China to our domain to ensure improved perfoamnce.

Posted Oct 13, 2026 - 09:52 UTC

Update

CloudFlare is still working on delivering a fix.

Posted Oct 13, 2026 - 06:47 UTC

Update

CloudFlare team is working on a resolution with their network partners.
We are following up with them on it and will surely keep you posted.

Posted Oct 12, 2026 - 19:32 UTC

Identified

Issue is caused by performance degradation in CloudFlare services inside China, no resolution ETD yet.
https://www.cloudflarestatus.com/incidents/cyxclg7nnhjy

Posted Oct 12, 2026 - 14:44 UTC

Investigating

We are currently investigating this issue.

Posted Oct 12, 2026 - 12:54 UTC